This Privacy Policy refers to personal data, which is defined as information concerning any living person (a natural person who hereafter will be called the Data Subject) that is not already in the public domain.

The General Data Protection Regulation (GDPR) seeks to protect and enhance the rights of data subjects. These rights cover the safeguarding of personal data, protection against the unlawful processing of personal data and the unrestricted movement of personal data within the EU. It should be noted that GDPR does not apply to information already in the public domain.

Isaac Cider is pleased to provide the following Privacy Notice:


Personal Data

Isaac Cider uses the information collected from you to process your purchases, as well as to contact you, either by email or telephone, in the event of a problem with your order. Should you choose to subscribe to the Isaac Cider mailing list, we will hold the data you provide for the purpose of sending marketing and promotional materials which we believe to be of interest to you. In you making initial contact, you consent to Isaac Cider maintaining a marketing dialogue with you until you either opt out (which you can do at any stage) or we decide to desist in promoting our services. Isaac Cider also acts on behalf of its clients in the capacity of data processor. When working exclusively as a data processor, Isaac Cider will be acting on the instruction of its client, and will work hard to ensure that the client is fully GDPR compliant.

Some personal data may be collected about you from the forms and surveys you complete, from records of our correspondence and phone calls and details of your visits to our website, including but not limited to personally identifying information like Internet Protocol (IP) addresses. Isaac Cider may from time to time use such information to identify its visitors. Isaac Cider may also collect statistics about the behaviour of visitors to its website.

Isaac Cider’s website uses cookies, which is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. Isaac Cider’s website visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using Isaac Cider’s website.

Any information Isaac Cider holds about you and your business encompasses all the details we hold about you and any sales transactions including any third-party information we have obtained about you from public sources and our own suppliers such as credit referencing agencies.

Isaac Cider will only collect the information needed so that it can provide you with marketing and consulting services, this agency does not sell or broker your data, although coincidentally there may be times when your information could be contained in data that Isaac Cider has purchased from a third-party list broker, on behalf of a client.

Legal basis for processing any personal data
To meet Isaac Cider’s contractual obligations to clients and to also respond to marketing enquiries.

Legitimate interests pursued by Isaac Cider and/or its clients
To promote the marketing and consulting services offered by Isaac Cider and/or to market the services and/or products offered by Isaac Cider’s existing clients.



Through agreeing to this privacy notice you are consenting to Isaac Cider processing your personal data for the purposes outlined. You can withdraw consent at any time by emailing or, in the case of our newsletter, by unsubscribing. You may unsubscribe in the following ways: clicking the ‘unsubscribe here’ link at the bottom of any newsletter we have sent; logging into a Isaac Cider customer account that uses the email address in question and unsubscribing via the My Account page; or contacting us directly.



Isaac Cider may on occasions pass your Personal Information to third parties exclusively to process work on its behalf. Isaac Cider requires these parties to agree to process this information based on our instructions and requirements consistent with this Privacy Notice and GDPR.

Isaac Cider do not broker or pass on information gained from your engagement with the agency without your consent. However, Isaac Cider may disclose your Personal Information to meet legal obligations, regulations or valid governmental request. The agency may also enforce its Terms and Conditions, including investigating potential violations of its Terms and Conditions to detect, prevent or mitigate fraud or security or technical issues; or to protect against imminent harm to the rights, property or safety of Isaac Cider, its clients and/or the wider community.


Retention Policy

Isaac Cider will process personal data during the duration of any contract and will continue to store only the personal data needed for five years after the contract has expired to meet any legal obligations. After five years any personal data not needed will be deleted.


Data storage

Data is held in the United Kingdom using different (multiple) servers. Isaac Cider does not store personal data outside the EEA.


Your rights as a data subject

At any point whilst Isaac Cider is in possession of or processing your personal data, all data subjects have the following rights:

  • Right of access – you have the right to request a copy of the information that we hold about you.
  • Right of rectification – you have a right to correct data that we hold about you that is inaccurate or incomplete.
  • Right to be forgotten – in certain circumstances you can ask for the data we hold about you to be erased from our records.
  • Right to restriction of processing – where certain conditions apply you have a right to restrict the processing.
  • Right of portability – you have the right to have the data we hold about you transferred to another organisation.
  • Right to object – you have the right to object to certain types of processing such as direct marketing.
  • Right to object to automated processing, including profiling – you also have the right not to be subject to the legal effects of automated processing or profiling.

In the event that Isaac Cider refuses your request under rights of access, we will provide you with a reason as to why, which you have the right to legally challenge.

Isaac Cider at your request can confirm what information it holds about you and how it is processed.


You can request the following information:

  • Identity and the contact details of the person or organisation (Isaac Cider) that has determined how and why to process your data.
  • Contact details of the data protection officer, where applicable.
  • The purpose of the processing as well as the legal basis for processing.
  • If the processing is based on the legitimate interests of Isaac Cider or a third party such as one of its clients, information about those interests.
  • The categories of personal data collected, stored and processed.
  • Recipient(s) or categories of recipients that the data is/will be disclosed to.
  • How long the data will be stored.
  • Details of your rights to correct, erase, restrict or object to such processing.
  • Information about your right to withdraw consent at any time.
  • How to lodge a complaint with the supervisory authority (Data Protection Regulator).
  • Whether the provision of personal data is a statutory or contractual requirement, or a requirement necessary to enter into a contract, as well as whether you are obliged to provide the personal data and the possible consequences of failing to provide such data.
  • The source of personal data if it wasn’t collected directly from you.
  • Any details and information of automated decision making, such as profiling, and any meaningful information about the logic involved, as well as the significance and expected consequences of such processing.


To access what personal data is held, identification will be required

Isaac Cider will accept the following forms of ID when information on your personal data is requested: a copy of your national ID card, driving license, passport, birth certificate and a utility bill not older than three months. A minimum of one piece of photographic ID listed above and a supporting document is required. If Isaac Cider is dissatisfied with the quality, further information may be sought before personal data can be released.

All requests should be made to or by phoning 



In the event that you wish to make a complaint about how your personal data is being processed by Isaac Cider or its partners, you have the right to complain to Isaac Cider’s directors. If you do not get a response within 30 days you can complain to the Data Protection Regulator.

When visitors make purchases from our website, the shopping cart records information such as the visitor’s email address, postal address and goods ordered. Without this information we would not be able to send you your goods! These essential cookies are used by our payment provider Stripe. Details of Stripe’s Cookie Policy can be found here.


If you have any questions about our Privacy Policy or Cookies, please contact us.


Glossary of Terms

What is personal data?

Personal data relates to any information about a natural person that makes you identifiable.

What is sensitive personal data?

Sensitive personal data refers to the above but includes genetic data and biometric data. For example:
· Medical conditions
· Religious or philosophical beliefs and political opinions
· Racial or ethnic origin
· Convictions
· Biometric data (eg photo in an electronic passport)

What is a Data Controller?

For general data protection regulation purposes, the “data controller” means the person or organisation who decides the purposes for which and the way in which any personal data is processed.

The data controller is Isaac Cider, Coombe Down Farm, Beaminster, Dorset, DT83LZ

The data protection officer is Frances Wood who can be contacted at the above address or on or by calling 

What is a Data Processor? 

A “data processor” is a person or organisation which processes personal data for the controller.

What is Data Processing? 

Data processing is any operation or set of operations performed upon personal data, or sets of it, be it by automated systems or not. Examples of data processing explicitly listed in the text of the GDPR are: collection, recording, organising, structuring, storing, adapting, altering, retrieving, consulting, using, disclosing by transmission, disseminating or making available, aligning or combining, restricting, erasure or destruction.

What do we mean by Business to Business?

PLC, LTD, LLP incorporated partnerships, trusts and foundations, local authorities and government institutions.

What do we mean by Business to Consumer?

Private clients, sole traders, unincorporated partnerships, trusts and foundations.